How Can We Help?

🚫 App Won't Open (Double-click doesn't work)

Solution:

1. Right-click on the app
2. Click "Open"
3. Click "Open" again in the dialog
4. This is only needed the first time!

⚠️ "App is Damaged" Message

Solution: Open Terminal and run this command:

Or drag the app onto this command:

📁 Files Not Loading

Check:

• Are files hidden? (names starting with .)
• Is the folder empty?
• Try clicking the "Refresh" button

Solution: Use the "Browse…" button instead of drag & drop.

❌ Rename Failed

Possible causes:

• Files are currently open in another app
• Duplicate filenames would be created
• No write permission for the folder

Solution:

1. Close any files you're trying to rename
2. Ensure names are unique
3. Check folder permissions in Finder → Get Info

↩️ Undo Not Working

Note: Undo only works immediately after renaming.

• Can't undo after closing the app
• Only works for the most recent operation

🐌 App Running Slow

Tips:

• Work with 500–1,000 files at a time for best performance
• Close other applications to free RAM

Expected performance:

• 100 files: Instant
• 1,000 files: 5–10 seconds
• 5,000 files: 30–60 seconds